1. When can the product reach me?
Normally,it will take us 10-15 days to tailor your dress. And the shipping time will differ according to shipping methods you choose. Usually the product can reach you in about 15-20 days.
2. Why are your prices so low?
We are an experienced prom dress manufacturer. All the dresses are directly made by our factory without any intermediaries. Since we are not a retail shop or agent, there is no extra cost for renting shops. Thus we can offer competitive prices for your prom dresses.
3. Can I change my order information after sending confirmation E-mail?
Yes,you can,But it must be within 24 hours.
4. How to cancel my order?
-If you do not pay for your order, then do not worry. There are many testing orders at our website everyday, we only pay attention to orders which have already been paid.
-If you have paid for your order,
If you contact us within 36 hours after we receive your payment, 90% refund (for example, your total order amount is POUND 200, we will refund you POUND 180) will get into your account within 3 business days
If you contact us within 48 hours after we receive your payment, 70% refund (for example, your total order amount is POUND 200, we will refund you POUND 140) will get into your account within 3 business days
If you contact us within 72 hours after we receive your payment, 50% refund (for example, your total order amount is POUND 200, we will refund you POUND 100) will get into your account within 3 business days
We will not cancel your order after 72 hours from the moment we get your payment. Hope you can kindly understand.
5. Can you make the dress exactly according to the pictures I send?
Yes, we can! We welcome your coming pictures any time! Please send us the pictures of the dress by email, we will review it carefully and reply you as soon as possible. Then we will ask for a reasonable price including shipping cost.
6. When can I get my dress after ordering?
We will send you an order confirmation email after getting your payment and order for you to re-confirm all your order details, including order style, color, size, shipping details and so on. When we get your confirmation, we will start to make your dress, which will take about 10-15 business days. When we ship your order, we will send you tracking number for you to track your order in person.
All dresses are shipped by air express company, e.g. EMS, TNT, DHL, UPS or FedEx, an email will reach you when we ship your order for you to track on specific online tracking website.
7. Can I get a discount when I order in bulk?
Yes, definitely you can! Purchase in bulk is always welcome!
Please contact us with more details such as styles and quantities so that we can offer you the best price to build our long term business relationships!
If you have additional questions, please contact us!